by Farrier Dave @
Do You Know When It's Time To Drop a Client?
my clients and rate them as A, B, or C clients by considering
the following criteria:
works with you to maintain sound hooves
|Horses that have minor
not aware of what is required to horses, along with what I need
to provide the best possible service for them
|Slow pay (forgot my checkbook,
didn't get your invoice,...)
or untrained horses
clients who are not concerned with the well being of everyone
involved (horses & people)
pay (late payments, bad checks)
always try to work with my clients to get them to move them up in all
the categories. In some cases, it may take having in-depth conversations
with clients about hoof care and giving them some follow-up information
to read. I have a lot of really good clients that worked their way
However, if they belong into the C.1 group and are open to suggestions, but
the horses are difficult, I may refer them to a trainer or recommend that
they should get a veterinarian involved (for example, if their hooves are
in desperate condition or if they need to be
tranquilized to get trimmed or shod.).
If the clients are "C.2 and C.3," I won't have
anything to do with them.
factor that comes into play is the distance involved in getting
to the horse. I have been lowering the radius in which I travel.
My best clients are within a radius of less than 1 hour from
my office, but I still do have some very good clients that
are a little further away.
At this time
I will not accept clients that are further away. A longer distance
makes it harder for me to provide the type of service
that I would like to offer to all of my clients. I care about
my client's horses and want to be able to be accessible in time
of need. Locally, if a horse loses a shoe,
or a horse needs a veterinary exam and the shoes have to be removed,
I can adjust my schedule and be there in a short time.
provide optimal service, I believe, there has to be cooperation
between the horse owner, the farrier, the horse and also the
client has to be within a distance that enables me to provide
the kind of service the horse deserves.
I know it's
time to drop a client when I know I won't be able to provide
the quality level of service that I want to maintain.
published in the
Farriers' Roundtable section
of the American
December 2005, Vol 31, No. 8
January 8, 2006